Frequently Asked Questions

If there are no error messages on the machine or your badge will not register see the machine administrator at your unit and have them check your account.

It's always faster to go to the ticket portal and fill out the service request form and submit it.  We will see it more quickly and the response time will be shorter.

If you can reach it, unplug the machine and replug it to reboot the machine.  Wait until the machine messaging screen says "please swipe card".  If the no communication message comes back.  Report this to us immediately at our portal or call 346-571-7001.

It's always faster to go to the ticket portal and fill out the service request form and submit it.  We will see it more quickly and the response time will be shorter.

Call us at 346-571-7001 and we will report it to the distributor for service.

It's always faster to go to the ticket portal and fill out the service request form and submit it.  We will see it more quickly and the response time will be shorter.

Report this at the portal or call us at 346-571-7001.

It's always faster to go to the ticket portal and fill out the service request form and submit it.  We will see it more quickly and the response time will be shorter.

Make contact with your local administrator so they can research your account and correct possible issues with your account.  If you cannot reach your local administrator contact us at 346-571-7001.

It's always faster to go to the ticket portal and fill out the service request form and submit it.  We will see it more quickly and the response time will be shorter.